Development

Customer Journey Analytics (CJA) Consultants & Implementation Partners

Welcome to Associative. We are a premier software development firm and consultancy headquartered in Pune, Maharashtra, India. Established on February 1, 2021, we are a team of dedicated innovators and IT professionals.

In the modern digital landscape, understanding the full scope of your customer’s interactions—from first touch to final conversion—is critical. As specialized customer journey analytics (cja) consultants, we transform fragmented data into a cohesive narrative, helping businesses achieve scalable digital realities.

Why Choose Associative for CJA?

We operate with unyielding transparency and regulatory compliance, being formally registered with the Registrar of Firms (ROF), Pune. Our mission is to guide businesses through the complexities of data and behavior analysis using high-performance technology.

Official Adobe Bronze Solution Partner

Our technical expertise is validated by industry leaders. Associative is proud to be an Adobe Bronze Solution Partner. This accreditation is vital for businesses looking to implement or optimize the Adobe Experience Cloud ecosystem, including Adobe Customer Journey Analytics. We bridge the gap between marketing strategy and technical implementation.

Our Approach to Customer Journey Analytics

Effective CJA requires more than just a dashboard; it requires a robust technical infrastructure. We offer a one-stop-shop for businesses seeking to innovate their data strategy.

1. Omnichannel Data Unification

To understand the journey, you must connect the dots between web, mobile, and offline data. We build the pipelines that feed your analytics tools.

Web & CMS: We master Headless CMS (Strapi, Contentful) and Enterprise Commerce (Adobe Commerce, Magento) to track user behavior across high-performance web applications built on React, Next.js, and Angular.
Mobile Integration: We instrument native (Android/iOS) and cross-platform (Flutter/React Native) applications to ensure mobile engagement is captured accurately in your CJA models.
CRM & ERP Sync: We customize and connect Salesforce, Microsoft Dynamics 365, and Odoo to bring sales and operational data into your analytics view.

2. AI-Driven Predictive Analytics

We go beyond historical reporting. As customer journey analytics (cja) consultants, we unlock the power of data through intelligent systems.

Core AI/ML: Utilizing the Python ecosystem (TensorFlow, PyTorch, Scikit-learn) to predict future customer behaviors and churn risks.
Generative AI: Integrating LLMs for sentiment analysis on customer feedback and support interactions.

3. Robust Data Infrastructure

Your analytics are only as good as your data architecture.

Cloud & DevOps: We manage secure environments on AWS, Google Cloud, and Azure to host your data lakes and processing pipelines.
Databases: Proficiency in SQL (PostgreSQL, Oracle) and NoSQL (MongoDB, Redis) to handle the volume and velocity of customer data.

Operational Excellence & Engagement Models

We understand that analytics projects require flexibility. Our work structure is designed to eliminate inefficiencies.

Flexible Engagement: We offer variable engagement models ranging from a minimum of 3 hours to a maximum of 9 hours per day, catering to evolving project needs.
Transparent Billing: We operate strictly on a time-and-materials basis. Invoices are submitted daily, weekly, or on a milestone basis.
Work Schedule: We operate Monday through Saturday.

Client Confidentiality & IP Ownership

Data privacy is paramount when dealing with customer journeys.

Strict NDAs: We adhere to rigorous non-disclosure agreements.
100% Ownership: Upon project completion and final payment, you receive full ownership of the source code and IP. We retain no rights to your work.
No Portfolio: We do not share client projects publicly, ensuring your strategies remain your competitive advantage.

Contact Us

Ready to gain deep insights into your user base? Contact Associative, your trusted customer journey analytics (cja) consultants, to bring your vision to life.

Associative Address: Khandve Complex, Yojana Nagar, Lohegaon - Wagholi Road, Lohegaon, Pune, Maharashtra, India – 411047 Phone/WhatsApp: +91 9028850524 Email: info@associative.in Website:https://associative.inOffice Hours: 10:00 AM to 8:00 PM